--- title: HVPCI reaches “pre-pandemic levels” with highest score to date description: HVPCI reached a national score of 95—the highest to date—marking a five-point rise and nearing pre-pandemic levels of healthcare consumer confidence. image: https://blog.healthverity.com/hubfs/hvpci-1.png --- Announcing HealthVerity Precision Event Alerts, a next-generation physician alerting solution. 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Symphony Solutions Health technology and business intelligence solutions Integrated Dataverse and Source Solutions Brand strategy and sales HealthRankings Market access Patient Journey Medicines affordability Symphony Products PayerSource® PrescriberSource® PatientSource® PatientSourceCompleteTM PatientSourceDUOTM Symphony FLEXTM CustomerSource® DiagnosticSource® NonRetailSource® Symphony Technology Symphony HealthCloud Synoma Data Integration Vantage Applications Metys ###### Life Sciences Technology solutions from development through commercialization ###### Channel Partners HealthVerity enables partners to unlock unprecedented value and insights for clients ###### Government Comprehensive and compliant solutions to manage the nation’s care ###### Data Ecosystem Partners Join the nation’s largest data partner ecosystem ###### Insurance Insurance-grade solutions that excel in managing risk and rebates ###### HealthVerity Blog Insights and updates from industry experts ###### Publications Peer-reviewed research and discoveries ###### News & Events Stay informed about our latest announcements and happenings ###### The IPGE Approach Fundamentals that power everything that we do and every solution we offer ###### Resource Library Explore guides, webinars, and tools to enhance your understanding ###### Zombie Data Explained Learn how data quality drives better research outcomes # HVPCI reaches “pre-pandemic levels” with highest score to date [By - HealthVerity,](https://blog.healthverity.com/author/healthverity) September 17, 2020 ![](https://blog.healthverity.com/hubfs/hvpci-1.png) September 17, 2020 - Philadelphia, PA - HealthVerity announced the biweekly update to its HealthVerity Patient Confidence Index (HVPCI) and reported a national score of 95, a five-point increase from the previous period and the highest level to date, in arms reach of “pre-pandemic levels.” The score of 95 is reflected as “Stable”, displaying an increasingly positive pattern of patient engagement across the US healthcare system. ![HVPCI reaches 95](https://lh6.googleusercontent.com/qQIl87EeymMSBv7LfHqv9yK5qiEgveiG9UXsxcU5mB4MwhcNGuqiSY-TjkSnseXpzPR9WKbANws075ThZKywo8waFy2_sEv_mDYDZxThsD0ypPrWp6GwCeZZ-cwcrQIwtoB_DmWR) The HVPCI represents a measure of physician visits undertaken by non-COVID-19 patients across 20 key therapeutic areas, highlighting a significant decline in visits since the pandemic took hold in the US at the beginning of March. The HVPCI is crucial as an expression of the confidence in patients to seek care for acute and chronic illnesses balanced with the risk of exposure to the coronavirus in a public setting. As coronavirus cases peak and eventually subside, this indicator will ultimately serve as an overall measure of US patient engagement between patients and their physicians.  This period’s national score of 95 marks the highest score to date since the onset of COVID-19 and the beginning of monitoring patient engagement in early March 2020. Out of the twenty specialties included in the *Index*, all but two recorded the highest visits thus far, with the majority of those surpassing rates from the same period in 2019. Those two specialties (radiology and oncology) were less than 3 points away from their highest point, proving positive engagement across the board. Most telling is that HVPCI scores continued to climb across all specialties - reaching the highest score in less than one day -  despite Labor Day office closures.  **Snapshot of specialties tracked by the HVPCI:** | **Specialty** | **HVPCI #1** | **Last period** | **This period** | **Point change** | | --- | --- | --- | --- | --- | | Overall | **68** | **90** | **95** | **+5** | | Cardiovascular | 70 | 87 | 94 | +7 | | Dermatology | 46 | 87 | 90 | +3 | | Endocrinology | 62 | 89 | 92 | +3 | | FP/GP | 73 | 89 | 97 | +8 | | GI & GU | 73 | 95 | 108 | +13 | | Oncology | 78 | 95 | 96 | +1 | | Infectious dis. | 90 | 109 | 115 | +6 | | Pediatrics | 68 | 95 | 96 | +1 | | Preventive Med | 78 | 85 | 95 | +10 | | Rheumatology | 64 | 90 | 93 | +3 | “At its derivation, the HVPCI set out to track and report on the confidence of non-COVID-19 patients in returning to their doctors and resuming normal healthcare visits in a very non-normal era,” said  Andrew Goldberg, chief operating officer at HealthVerity. “At some point, when we start seeing numbers across major therapeutic areas that are greatly surpassing rates of last year, especially in areas like infectious disease, we are no longer tracking the confidence in patients, but reporting on the temperature of a sickly population. We expect to see elevated levels in the fall tied to flu vaccinations, but will stay diligent to closely monitor how other specialties, and ultimately patients, react to colder weather and the inevitable beginning of cold season.” **![HVPCI - From COVID-19 Onset to Today](https://lh5.googleusercontent.com/TwzlrSrKzDwagKbXHEmjR8wkpR9aRUTcipT4I4Qy5rM48Vq1_hUqJbmUOhlHkjE7OXpp5CyGcyw9n9gItNy-aJ8WxXCbOZN2CNsYy1DEMGyAuxo7nnfvp7R_clr7XrjK26lFVa37)** Telehealth visits declined for the ninth straight period, with total share accounting for just under 9% of all physician visits in the data supporting the index. Although relatively flat across most specialties and age groups, an interesting trend is emerging within preventive medicine for patients between the ages of 51-64 years old. The season change may have an interesting impact on telehealth and a second spike, but time will tell.  Learn more about HealthVerity’s efforts to educate and inform on COVID-19[here](https://info.healthverity.com/covid-19). ###### Category - [Solutions & Best Practices](https://blog.healthverity.com/tag/solutions-best-practices) - [Trends & Insights](https://blog.healthverity.com/tag/trends-insights) - [HEOR](https://blog.healthverity.com/tag/heor) - [Thought Leadership](https://blog.healthverity.com/tag/thought-leadership) - [Marketplace](https://blog.healthverity.com/tag/marketplace) - [taXonomy](https://blog.healthverity.com/tag/taxonomy) - [Industry Updates](https://blog.healthverity.com/tag/industry-updates) - [Case Studies](https://blog.healthverity.com/tag/case-studies) - [Commercial Pharmaceutical](https://blog.healthverity.com/tag/commercial-pharmaceutical) - [Government](https://blog.healthverity.com/tag/government) - [AI](https://blog.healthverity.com/tag/ai) - [eXOs](https://blog.healthverity.com/tag/exos) - [Audiences](https://blog.healthverity.com/tag/audiences) - [taXonomy Pathways](https://blog.healthverity.com/tag/taxonomy-pathways) - [Notes](https://blog.healthverity.com/tag/notes) - [Rare Diseases](https://blog.healthverity.com/tag/rare-diseases) ###### Popular Post - [The GLP-1 trend: What the real-world data reveals](https://blog.healthverity.com/the-glp-1-surge-what-the-real-world-data-reveals) - [GLP-1 trends 2025: real-world data, patient outcomes & future therapies](https://blog.healthverity.com/glp-1-trends-2025-real-world-data-patient-outcomes-future-therapies) - [Open claims vs. closed payer claims: What’s the difference?](https://blog.healthverity.com/open-claims-vs-closed-payer-claims) - [What is Privacy Preserving Record Linkage (PPRL)?](https://blog.healthverity.com/what-is-privacy-preserving-record-linkage) - [GLP‑1 real‑world data for obesity: A new standard for metabolic care](https://blog.healthverity.com/glp-1-real-world-data-for-obesity-a-new-standard-for-metabolic-care) ###### Subscribe ### Similar Blogs [![In a post-pandemic world, is telehealth here to stay?](https://blog.healthverity.com/hs-fs/hubfs/20-08-26_HVPCI_Telehealth_Charting.png?width=352&name=20-08-26_HVPCI_Telehealth_Charting.png)](https://blog.healthverity.com/is-telehealth-here-to-stay) #### [In a post-pandemic world, is telehealth here to stay?](https://blog.healthverity.com/is-telehealth-here-to-stay) By [HealthVerity](https://blog.healthverity.com/author/healthverity) 1 September 2020 Technology has impacted all aspects of modern life, making many processes more efficient and widely... 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